The Department of Veterans Affairs Office of Inspector General Office of Healthcare Inspections conducted an inspection, Report No. 14-03540-123, in response to complaints concerning the Veterans Crisis Line, located in Canandaigua, NY. Complaints included: calls went unanswered or were answered by voicemail system, callers did not receive immediate assistance, an ambulance did not arrive for 3 hours to assist a veteran, crisis line staff not trained to meet needs of callers, and the crisis line difficult to use during a crisis.
The Department of Veterans Affairs 2014 briefing, "Suicide Rates in VHA Patients through 2011 with Comparisons with Other Americans and other Veterans through 2010," provides some updates to their 2012 suicide report.
In 2007, the Department of Veterans Affairs began an intensive effort to reduce suicide among Veterans. This Joshua Omvig Bill allowed for expansion of VA mental health staffing. The Bill included emphasis on Veterans in crisis as well as those determined to be at high risk for suicide as well as the development of data systems to increase understanding of suicide among Veterans and inform both the VA and other suicide prevention programs.
This Department of Veterans Affairs (VA) suicide report is an update to the VA's 2010 report. The 2016 effort is the most comprehensive analysis of veteran suicide. Over 50 million veteran records from all U.S. states dating from 1979 to 2014 were examined. Multiple sources were referenced to identify deaths that were likely due to suicide. The 2010 report was a review of over 3 million veteran records from 20 states.